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Increase Customer Loyalty and Conversion to Your Online Store

Bizrate® Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to and start a dialogue with their customers.  Bizrate Insights provides tools and reports to over 5,000 retailers to enlighten them about the customer experience and make them aware of the “why” in what consumers think and do. For over 10 years, Bizrate’s consumer feedback and ratings platform amplifies the consumers’ voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty.

The Bizrate buyer surveys are the cornerstone to our Customer Feedback & Ratings program. It is freely available to all online retailers. Thousands of retailers, including some of the most widely recognized brands, use it to collect real-time feedback from their customers, as well as to get rated and become Customer Certified . Participating retailers benefit by appearing more prominently in results on Bizrate.com, Shopzilla.com and other product search engines that use our ratings.

The buyer and non-buyer surveys are FREE customer experience and feedback tools that allow retailers to hear from their consumers through up to three surveys which take place immediately after purchase and after expected order receipt. By utilizing the Bizrate surveys, retailers are empowered with invaluable answers about the entire visit, purchase, and order receipt experiences with two JavaScript codes.

Bizrate surveys and reports yield information on the following key topics:

  • Conversion
  • Loyalty and Advocacy
  • Merchandising
  • Marketing
  • Usability
  • Order Tracking and Delivery
  • Product Satisfaction
  • Customer Support
  • Demographics
  • Competitive Intelligence and Benchmarking

Bizrate Insights provides tools and reports to help retailers gain insight on how customers are reacting across the entire purchase process.

  • Benchmarked Buyer Surveys (Point-of-Sale and Post-Order Fulfillment)
  • Benchmarked Non-Buyer Surveys (Visitor, Cart Abandonment, and Checkout Abandonment)
  • Customer Verbatim Comments
  • Product Reviews
  • Benchmarking Reports
  • Respondent Level Data for Customer Segmentation and CRM Systems
  • A Cross-Tabulation Tool
  • Hot Topic Reports on What is A Buzz in the Industry
  • Custom Surveys and Branding

Visit www.bizrateinsights.com to learn more about our free and paid buyer and non-buyer survey and reporting products or contact us here.

Join Bizrate Insight’s valued network of retailers, over 5,000 strong and growing by creating a Shopzilla, Inc. Merchant Account today.  Post our buyer survey code on your order confirmation page.  It is that easy, that quick, and completely FREE .